To talk to us about how we can partner with you, please get in touch.
PHONE: 1800 034 402
INTL: +61 2 9135 0500
FAX: +61 2 9290 3120
EMAIL: client.services@ironbarkam.com
COMPLAINTS
Ironbark has an internal complaints handling procedure in place. Complaints may be received either verbally or in writing (letter, email or fax) as above.
Ironbark will acknowledge your complaint and we will use reasonable endeavours to resolve your complaint within 45 days.
If you are not satisfied with our response or how we handled the complaint or failed to provide you with a response within 45 days you may refer your complaint to an external dispute resolution service. Ironbark is a member of the Australian Financial Complaints Authority (‘AFCA’). AFCA will independently review your complaint.
ADDRESS: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
PHONE: 1800 931 678
EMAIL: info@afca.org.au
WEBSITE: www.afca.org.au
Sydney – Head office
Level 13, 1 Margaret Street Sydney NSW 2000
MELBOURNE
Level 12, 8 Exhibition Street Melbourne VIC 3000
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